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We opened in 2005 with one room and about four hundred products. There are around four thousand now, over two floors, and every one of them was chosen by somebody who works here rather than bought in because a rep had a target to hit. When a line stops selling we drop it, even if the margin is good.

How we work

  • Click & collect — Order online, ready in two hours, held for seven days at its own counter. Free on everything with no minimum spend, and you can try it before you take it — the fitting room is right beside the desk.
  • Delivery & tracking — From €3.90, free over €50, tracked, and usually with you inside two working days. Order before 15:00 and it leaves the same afternoon. We will deliver to a neighbour or a locker if that suits you better.
  • Returns, 90 days — Ninety days, in the condition you bought it, with a receipt or an order number. Refunds go back to the original card within three working days. Online orders can come back to the shop, which saves you the postage.
  • Gift wrapping — Free, done properly, at the counter by the window: paper, ribbon and a card in your own handwriting. It takes about four minutes, and we will do it for something you bought three weeks ago too.

Everything is on the shelf with the price on it, sale stock included, and the price online is the same as the price in the room. We do not run a permanent 50% off that starts again every Monday. When something is genuinely reduced, the ticket carries the date it goes back up.

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Hero lines

  • Run by people who like shops
  • Buy it, try it, bring it back
  • Twenty years on the same street

Four thousand things we chose ourselves, and a returns policy that does not require you to explain yourself at the counter.

Free click and collect in two hours, delivery from €3.90, and ninety days to change your mind about any of it.

If we do not stock it we will tell you who does — even when that is the shop across the road.

Team bios

Hana Sørensen — Owner

Hana opened the shop at twenty-nine with a loan and a great deal of misplaced confidence, and is still here twenty years later. She does the buying, which means she has personally handled almost everything on the shelves and will tell you which of two similar things she would take home.

Elliot Vance — Shop manager

Elliot has run the floor since 2014 and knows the stock so well that people ring the shop to ask him whether something is still available rather than checking the website. He is unhurried in a way that turns out to be quietly contagious on a busy Saturday.

Devika Raval — Customer orders

Devika handles the online orders, the special requests and the returns, and she is the reason a parcel that goes missing gets sorted out in a day rather than a fortnight. Her recommendations by email have a slightly alarming hit rate.

Quotes

“I brought something back on day eighty-eight, with the tags still on and a slightly sheepish expression, and they refunded it without asking a single question. That is a shop I will keep going back to.”

Nils Ottesen, Returned a coat

“The strap on a bag I bought four years ago broke. They found a spare in a drawer, fitted it at the counter and then refused to charge me for it. Four years!”

Alison Cabral, Customer since 2019

“They did not have my size and told me straight out that the shop two doors down did — “go there, they are open until six”. I came back the following week and spent twice as much.”

Guillermo Fenn, First visit

FAQ answers

What are your opening hours?

9:30–18:00 from Monday to Saturday, 11:00–17:00 on Sunday, and late until 20:00 on Thursdays. The click and collect counter keeps the same hours. On public holidays we open 11:00–16:00 unless the sign on the door says otherwise.

Can I return something I bought online?

Yes, either by post with the label in the box or straight to the counter, which is faster and free. Ninety days, unused, with the tags on. Refunds go back to the card you paid with, usually within three working days of it reaching us.

Do you hold stock for people?

For twenty-four hours, on a phone call, with no deposit — just give us a name. Beyond that we would rather put it back on the shelf than have it sitting in a box under the counter while somebody else is looking for it.

Do you match other shops’ prices?

Against a like-for-like item in stock at another shop or a real website, yes, within 10% and with the page in front of us. What we will not do is match a marketplace seller with no address and a three-week shipping estimate — that is not the same product or the same promise.

Closing lines

We are on the corner of the pedestrian street, two floors, blue door. Come in and handle things — that is what a shop is for, and the fitting rooms have a chair and a hook that actually holds a coat.

Open 9:30–18:00 most days and later on Thursdays. If you are coming in for something specific, ring first and we will put it behind the counter with your name on it — no deposit, no rush!

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